Professional Sculpting, Portrait Statues, Trophy Awards, Metal Sculptures, & Faux Finishing
Toll Free: 888-244-4059
Office: 818-883-4059
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Return, Refund, and Exchange Policy Information

For each type of art product we sell our policies for refunds, exchanges, and returns may vary depending on whether it is a marble statue, a bronze figure, or a custom painted cast reproduction artwork. Check the table below to reference our policies by product type.

Exchange Policy
After an item is returned in its original condition, a credit will be given - minus any restocking fee, shipping, and handling costs. Let us know by using our online shopping cart return system, call us by telephone, or email us to let us know which item you would like in exchange for a your returned purchase. We will then let you know the new order total and how much of your new purchase will be covered by your previous credit, and tally any difference for you to be invoiced or credited.

Order Refunds
All refunds must go through our accounting department and will be given only for non-custom items returned within 30 days of receiving your order. Any time a customer orders a custom faux finish or a custom sculpted statue all refunds, exchanges, and returns will not be honored because the work was done specifically according to the client's unique specs. When our customers want special texture, or faux finish paint, effects we tailor our work especially for our clients. If you're not sure whether your order can be exchanged just contact one of our sales representatives to find out before you place your order.

"What if I Received the Wrong Item?"
If the item you ordered is not the same one you that has been delivery please contact our customer service department immediately so we can arrange to send your correct order to you right away.

Product or Service: Exchanges: Refunds:
Hydrostone/Plaster -15% restocking, S&H -15% restocking, S&H
Fiberglass/Cement -25% restocking, S&H -25% restocking, S&H
Marble Carving -25% restocking, S&H -25% restocking, S&H
Custom Sculpting N/A N/A
Trophy Engraving N/A N/A
Faux Painting Service N/A N/A

Product Return Policy
Before shipping your return back to us, please contact our customer service department first to help guide you through the returns evaluation process quickly. Due to the nature of our business, and warehousing and storage limitations, most of the statuary items we sell are cast to order, therefore we include a restocking fee on all returns. Hydrostone [with non-custom paint] requires a 15% restocking fee. Fiberglass, cement, and marble carvings require a 25% restocking fee. Whereas custom commissioned artworks are non-refundable and any custom painted hydrostone reproduction artwork is also non-refundable. Shipping and handling fees are also non-refundable.

Return Authorization Number
Once we have tracked down your order and confirm that you have a valid reason for a return you will be issued a Return Authorization Number (RAN) along with the proper return address to send the package to.


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